Q1: How do I create a CITIBET account?
A: Visit www.CITIBET.BET or use the USSD platform, click Register, provide your personal details, and verify your identity. You must be at least 18 years old.
Q2: Can I have more than one account?
A: No. Multiple accounts per user are strictly prohibited. Violations may result in suspension or forfeiture of funds.
Q3: What should I do if I forget my password?
A: Click Forgot Password on the login page and follow the instructions to reset it via email or SMS.
Q4: What payment methods are available?
A: CITIBET supports PayPurlse and Pesepay for secure deposits and withdrawals.
Q5: How long do deposits take?
A: Deposits are usually instant once confirmed by the payment processor.
Q6: How do I withdraw my winnings?
A: Go to the Withdraw section, select your preferred payment method, enter the amount, and confirm. Withdrawals may require verification documents.
Q7: Why was my withdrawal delayed?
A: Delays may occur due to account verification, banking processes, or technical issues with payment providers. Contact support if delays persist.
Q8: How do I place a sports bet?
A: Select Sports Betting, choose a sport, pick the odds, enter your stake, and confirm. Track your bets in My Bets.
Q9: Can I cancel a bet after placing it?
A: No, once confirmed, bets cannot be canceled unless otherwise specified.
Q10: How are sports bets settled?
A: Bets are settled based on official results from recognized authorities. Postponed or canceled events may result in void bets.
Q11: What casino games are available?
A: CITIBET offers slots, roulette, blackjack, baccarat, instant wins, and virtual table games.
Q12: Are casino games fair?
A: Yes. All games use RNGs or provably fair systems and are audited to ensure fairness.
Q13: Can I cancel a casino bet after starting a game?
A: No, game rounds are independent. Bets cannot be canceled once the round has begun.
Q14: How does Aviator work?
A: Place your stake before the round. The multiplier grows until the plane crashes. Cash out before the crash to secure winnings.
Q15: Can I auto cash-out in Aviator?
A: Yes. You can set auto cash-out to secure winnings automatically at a chosen multiplier.
Q16: Is Aviator fair?
A: Yes. Aviator uses a provably fair algorithm that ensures random and transparent outcomes.
Q17: What types of horse racing bets can I place?
A: You can place Win, Place, Each-Way, Exacta, or Trifecta bets.
Q18: How are horse racing bets settled?
A: Bets are settled according to official race results. Non-runners are refunded, and dead heats are settled proportionally.
Q19: What happens if a race is canceled?
A: Cancelled races result in void bets, and stakes are refunded.
Q20: How do I claim promotions?
A: Visit the Promotions section, follow instructions to activate a bonus, and adhere to the wagering requirements.
Q21: Can I abuse bonuses?
A: No. Abuse, multiple accounts, or fraudulent activity may result in forfeiture of funds and account suspension.
Q22: Do bonuses have wagering requirements?
A: Yes. Always read the terms and conditions to understand wagering rules before claiming a bonus.
Q23: How can I gamble responsibly on CITIBET?
A: Set deposit, loss, stake, and session time limits. Take breaks or self-exclude if necessary. Never chase losses.
Q24: What if I think I have a gambling problem?
A: CITIBET provides resources and support contacts for problem gambling. You can self-exclude or contact responsible@citibet.bet for guidance.
Q25: Is my personal information safe?
A: Yes. CITIBET uses encryption, secure servers, and strict data protection measures. Your information is shared only as required by law or for payment processing.
Q26: What should I do if I suspect fraud or unauthorized activity?
A: Contact CITIBET support immediately via email or USSD. Do not share your password with anyone.
Q27: How do I contact CITIBET support?
A:
Our team is available to assist with account issues, deposits, withdrawals, and gameplay questions.